portnumbers

Fraud Policy

PortNumbers.com is committed to protecting our customers, partners, and platform from fraudulent, deceptive, and abusive activity. This Fraud Policy outlines our procedures for preventing, detecting, investigating, and responding to fraud, chargebacks, misuse of our services, and abuse of wireless carrier promotions.

Last Updated: September 3, 2026

1. Purpose

The purpose of this Fraud Policy is to establish clear guidelines and procedures to prevent, detect, and address fraudulent, deceptive, or abusive activities related to the use of PortNumbers.com (“the Website”) and its associated products and services.

PortNumbers.com is committed to maintaining the integrity and security of its platform and protecting legitimate customers, partners, payment providers, wireless carriers, and other parties from misuse of our services.

2. Scope

This policy applies to all users of PortNumbers.com, including registered customers, dealers, businesses, affiliates, partners, and other users (“Users”).

It governs all products and services offered through PortNumbers.com, including number purchases, account management, subscriptions, PortNumbers Pro, and other services made available through the Website or PortNumbers.com platform.

3. Definition of Fraud and Prohibited Activity

For purposes of this policy, “fraud” includes any deliberate act, omission, misrepresentation, or scheme intended to deceive another party, circumvent applicable requirements or safeguards, or obtain a benefit or advantage through dishonest, deceptive, unauthorized, or unlawful means.

Fraudulent or prohibited activity includes, but is not limited to:

  • Submitting false, misleading, manipulated, or materially incomplete information during account creation, verification, checkout, payment, or use of our services.
  • Using stolen, unauthorized, fraudulent, or otherwise improperly obtained payment methods.
  • Misrepresenting identity, business information, payment authorization, account ownership, or authorization to use a payment instrument.
  • Initiating or threatening improper payment disputes or chargebacks for valid transactions, including intentional “friendly fraud.”
  • Manipulating, falsifying, or fabricating purchase records, orders, screenshots, replacement requests, refund requests, payment information, or other documentation.
  • Attempting to obtain products, replacements, credits, refunds, or other benefits through false or misleading representations.
  • Attempting to gain unauthorized access to PortNumbers.com accounts, systems, APIs, databases, backend services, administrative interfaces, or data.
  • Attempting to exploit, interfere with, probe, scrape, circumvent, reverse engineer, disrupt, or abuse PortNumbers.com systems or security measures without authorization.
  • Selling, redistributing, sharing, or otherwise using PortNumbers.com accounts, credentials, or services in a manner prohibited by our Terms and Conditions.
  • Participating in, facilitating, assisting, or knowingly enabling another person or business to engage in fraudulent or prohibited activity.

4. Wireless Carrier and Promotional Abuse

PortNumbers.com services may not be used to facilitate, support, participate in, or enable fraudulent or deceptive activity involving wireless carriers, wireless service providers, retailers, dealers, device financing providers, or their promotional programs.

Prohibited activity includes, but is not limited to:

  • Using numbers or services obtained through PortNumbers.com to engage in “phone farming” or similar schemes intended to obtain free, discounted, financed, or subsidized wireless devices through deception or abuse of carrier or retailer promotions.
  • Establishing, activating, porting, or creating lines of wireless service primarily for the purpose of obtaining free, discounted, financed, or subsidized devices, promotional credits, rebates, commissions, or other benefits without a genuine intent to maintain the required service.
  • Using PortNumbers.com services to circumvent carrier eligibility requirements, promotional restrictions, fraud-prevention controls, account limitations, or other safeguards, including establishing or activating lines of service for the primary purpose of obtaining free, discounted, financed, or subsidized devices, promotional credits, rebates, or other benefits without a genuine intent to maintain the required service.
  • Providing false, misleading, manipulated, or incomplete information to a wireless carrier, retailer, dealer, or other party in order to satisfy eligibility requirements for a promotion, port-in offer, device subsidy, device financing arrangement, rebate, credit, or other benefit.
  • Misrepresenting the purpose, ownership, status, history, eligibility, or intended use of a telephone number, wireless account, or line of service.
  • Coordinating, supplying, facilitating, or assisting another individual or business in carrying out any of the activities described above.

PortNumbers.com provides number-related services for legitimate business purposes. The availability or purchase of a number through PortNumbers.com does not represent, warrant, or guarantee eligibility for any wireless carrier’s promotion, device offer, financing program, rebate, credit, or other incentive.

Customers are responsible for complying with the terms, eligibility requirements, promotional conditions, and policies of the applicable wireless carrier, retailer, or service provider.

5. Fraud Prevention Measures

To protect our customers, partners, and platform, PortNumbers.com may employ multiple security, verification, and fraud-prevention measures, including:

  • Automated and manual fraud screening during registration, checkout, and order processing.
  • Verification of customer identity, business information, payment methods, and device or connection information.
  • Monitoring for unusual transactions, purchasing patterns, account activity, geographic anomalies, and other risk indicators.
  • Temporary holds or additional verification requirements for suspicious transactions or accounts.
  • Order limits or restrictions based on account history, risk indicators, or other security considerations.
  • Limiting, suspending, or disabling access when abnormal or potentially fraudulent activity is detected.
  • Cooperation with payment processors, financial institutions, service providers, wireless carriers, and appropriate authorities when investigating suspected fraud.

PortNumbers.com reserves the right to request additional information or documentation before processing or fulfilling an order, releasing account access, or continuing to provide services.

Requested information may include identification, business verification, payment authorization, proof of ownership, or other documentation reasonably necessary to verify the legitimacy of an account or transaction.

6. Chargebacks and Disputed Payments

Payments made through PortNumbers.com are subject to the refund and cancellation provisions contained in our Terms and Conditions and any applicable law.

Users should contact PortNumbers.com regarding an order or billing issue before initiating a payment dispute whenever reasonably possible.

Knowingly disputing or reversing a valid transaction through false, misleading, or materially incomplete representations may constitute fraudulent activity.

Users engaging in chargeback abuse or fraudulent payment disputes may have their accounts suspended or terminated, pending orders canceled, and future transactions restricted.

PortNumbers.com reserves the right, where permitted by law, to seek recovery of losses, chargeback fees, penalties, administrative costs, and other amounts resulting from fraudulent transactions or abusive payment disputes.

7. Detection and Investigation

When PortNumbers.com suspects fraudulent, deceptive, unauthorized, or abusive activity, we may initiate an internal review.

An investigation may include:

  • Reviewing order information, account activity, payment history, transaction records, and system logs.
  • Reviewing account, device, network, and security information available to us.
  • Contacting the User for verification, documentation, or clarification.
  • Verifying information with payment processors, financial institutions, service providers, or other relevant parties.
  • Preserving records related to suspected fraudulent activity.
  • Reporting suspected unlawful activity to appropriate authorities where warranted or required by law.

During an investigation, PortNumbers.com may temporarily:

  • Hold, delay, or cancel orders.
  • Restrict purchases or transaction amounts.
  • Suspend or restrict an account.
  • Disable access to specific products, services, or features.
  • Hold the release or delivery of products while additional verification is completed.

8. Consequences of Fraud or Abuse

If PortNumbers.com determines that an account or User has engaged in fraud, attempted fraud, promotional abuse, phone farming, chargeback abuse, or other prohibited activity, PortNumbers.com may take appropriate action, including:

  • Immediately suspending or terminating the User’s account.
  • Canceling pending orders.
  • Restricting future purchases or account registrations.
  • Revoking credits, promotional benefits, account balances, or other benefits associated with the prohibited activity where permitted by law.
  • Refusing future business with the User or associated accounts.
  • Reporting suspected unlawful conduct to payment providers, financial institutions, service providers, wireless carriers, or appropriate authorities where legally permitted.
  • Cooperating with lawful investigations or legal proceedings.
  • Seeking recovery of financial losses, chargeback fees, penalties, and other recoverable costs through collection or legal proceedings where appropriate.
  • Maintaining internal fraud-prevention records concerning accounts or transactions associated with confirmed or suspected abuse, subject to applicable law.

PortNumbers.com may consider connections between accounts, including shared payment information, business information, devices, contact information, or other relevant indicators, when investigating attempts to circumvent an account restriction or termination.

9. Reporting Fraud

Users who suspect fraudulent or unauthorized activity involving PortNumbers.com should report it promptly to:

support@portnumbers.com

Reports should include as much relevant information as possible, such as the order number, account email, transaction information, and a description of the suspected activity.

PortNumbers.com will handle reports in accordance with applicable privacy, security, and legal requirements.

10. Data Privacy and Compliance

Fraud-prevention and investigation activities will be conducted in accordance with applicable privacy and data-protection laws.

PortNumbers.com may collect, retain, review, and process information reasonably necessary to prevent fraud, protect our platform, enforce our agreements, resolve payment disputes, comply with legal obligations, and protect the rights and property of PortNumbers.com and other parties.

Information may be disclosed to payment processors, financial institutions, service providers, wireless carriers, law enforcement agencies, regulatory authorities, or other parties when reasonably necessary for fraud prevention or investigation, to protect legal rights, or when otherwise permitted or required by law.

Additional information regarding our collection and use of personal information is available in our Privacy Policy.

11. Policy Enforcement and Updates

PortNumbers.com reserves the right to enforce this policy when it reasonably determines that activity presents a risk of fraud, abuse, unauthorized use, or harm to PortNumbers.com, its customers, partners, payment providers, wireless carriers, or other parties.

PortNumbers.com may modify or update this Fraud Policy from time to time. Changes will become effective when the revised policy is posted on the Website unless otherwise required by applicable law.

Users are encouraged to review this policy periodically. Continued use of PortNumbers.com after an updated policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.